Equip your teams to effectively deliver the responses that residents and ratepayers expect.
Objective Correspondence Management is a digital workflow solution that helps councils receive, action and respond to enquiries and correspondence flowing in from their communities.
Benefit from better process visibility and tracking. Maintain information governance. And provide a better experience for your community.
Workflow automation captures the receipt, registration and distribution of inbound communications as well as tracking and managing the actions and responses to the community.
Content-rich emails are used to assign tasks to relevant business units. These tasks provide relevant information to easily action in a timely manner.
Provide timely, complete and accurate responses to your community through a controlled correspondence management process.
Content captured via multiple channels such as fax, email, web portals, eForms and more can all be ingested into the digital workflow process. This means the preferred channel your community chooses to use will not impact the digital workflow.
Content-rich emails are used to assigned actions to relevant business units and eliminates the risk of duplication.
Integrate with your electronic document and records management system (eDRMS) to ensure a single source of truth. Maintain the security of your information through the upkeep of privileges and audit records.
Reliably track your correspondence through its lifecycle. Visibility of progress is transparent and accessible to any authorised user; allowing you to easily identify and remove any bottlenecks.
Digital distribution of documents means only the source documents are retained and stored. This reduces the significant costs associated with retaining and managing physical paper records.
Where approvals are required, reduce the wait times associated with wet signatures thanks to digital approvals. Authorised users can approve tasks anytime and from anywhere via their mobile device.
Makes design, alterations and ongoing management simple.
Enabling agile process management to ensure the best outcome.
Provide flexibility through access via any digital device.
Powerful functionality is delivered to users via intuitive controls in a responsive browser interface.
Provides control and flexibility to ensure that tasks actioned by the right people at the right time.
Business users receive an email that contains all the relevant information they require to action a task.
Where the process is at the core; gathering content along its path to achieve the process outcome.
Where content is at the core; being processed, updated, added to and refined as it progresses through its lifecycle.
Case Study
The Dept. Primary Industry and Regions, SA laid the foundations for best practice information and process management with Objective ECM.
Read MoreExecutive Brief
Read MoreSolution Snapshot
The NSW Department of Premier & Cabinet has digitally transformed the way it manages 7,000+ pieces of correspondence per year.
Read MoreFind out how we can help streamline your correspondence processes and see the product in action.
