With increasing demands from tenants for better homes, better services and better value, most Housing Management functions are under pressure to significantly improve customer service, at the same time as delivering challenging revenue savings.
Watch a recording of the webinar presented by Alistair Sharpe-Neal, Housing Transformation Manager at Thurrock Council to discover how, through adopting an 'invest to save' transformation programme and by making better use of their information assets, Thurrock Council were able to achieve:
- 50% reduction in administrative staff by automating admin-intensive processes
- 80% reduction in the volume of paper held and associated cost savings
- Contribution to £1.5 million in operational savings as part of the wider transformation programme
- Improved customer service through timely and accurate tenant correspondence.