Case Study

Barwon Water

Secure document lifecycle management and streamlined business processes

Barwon Region Water Corporation (Barwon Water) is Victoria’s largest regional urban water corporation. Like all utilities, they operate in one of the most demanding industries in the economy where access to accurate, timely and secure information is critical to their performance and survival. They need to meet a plethora of demands and be accountable to their customers, but also to the government, the general public and the environment.

Barwon Water provides world standard water and sewerage services to more than 275,000 permanent residents over 8,100 square kilometres. They are a major employer in the region employing 360 operational, engineering, strategic planning, financial and administrative specialists. Barwon Water enhances the community’s quality of life providing sustainable water, sewerage and environmental services, through innovation, technical expertise, business efficiency, excellence in customer service and commitment to the environment.

Barwon Water needed a solution to secure all their corporate information and to manage their documents and records transparently and reliably from a consolidated single repository.

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BENEFITS AT A GLANCE

  • Improved operational efficiency
  • QA compliance
  • Reduced risk of litigation
  • Streamlined and improved core business processes
  • Improved business information workflows
  • Transparent capture of information into corporate record

SOLUTION