Introducing AI-powered RegWorks v8 – a new era for regulators

Regulators shouldn't be using valuable time to search for information to do their jobs. RegWorks v8 changes that, with AI-powered assistants, intuitive navigation and workflows shaped by how regulatory teams really operate, so you have more time to do the important work.

AI - RegWorks Assistant - Quickly summarise case information or find key information and communications.  

AI - Public Form Assistant - In-context AI guidance that streamlines the public user experience and helps applicants get it right the first time.

Record Explorer - Assists RegWorks users understand how the record they’re viewing connects to related activities and information, while enabling intuitive navigation across those records.

New and improved UX - Breadcrumb navigation and improved record lists all support a more intuitive user experience.

Running Log - A specialised investigatory tool providing a structured, chronological timeline that documents every action, decision and observation related to the entire investigation or case. 

Meet RegWorks AI Assistants - two powerful tools designed to support successful outcomes for regulators and the public. 

RegWorks Assistant changes the way regulators work within RegWorks, offering a secure and efficient solution to search, retrieve and discover information across records and case files instantly, eliminating the need to manually sort through large volumes of information. 

Save time with confidence and ask RegWorks Assistant to summarise case information and key milestones in moments, creating time for more valuable tasks.   

Plus, teams benefit from immediate access to critical case details, streamlining case handovers and facilitating more effective peer reviews. 

  • Summarise any record or case in seconds - get the key information without having to read through everything yourself. 
  • Get up to speed on a case instantly - quickly understand its history and key events, without digging through every document. 

  • Search without losing your place - find records across RegWorks without leaving the context you're currently working in. 

     

RegWorks Public Form Assistant - smart, in-context AI guidance - helps applicants get it right the first time by giving users real-time help right where they need it, on the form. By offering tailored support as they work, it boosts form accuracy, reduces the need for contacting support options such as call centres, and delivers a better customer experience.

The Public Form Assistant leverages in-built agency form guidance, user manuals and how-to guides, helping the user get it right, first time.

  • Guides applicants through every step - real-time, interactive support guides users through the form journey in real time. 
  • Delivers help that’s relevant at the time - contextual explanations and suggestions are provided exactly where the user needs them - directing them to the right guidance material without leaving the form.
  • Faster processing times and form accuracy - the right information is provided the first time - minimising follow-up requests for information and reducing pressure on your call centre and support teams. 

  • Boost user experience - users get quick, clear answers to their questions instead of getting stuck, or giving up partway through.

     

RegWorks v8 introduces powerful new navigation features - making it easier than ever to explore and move through cases in RegWorks.

See the bigger picture 

Record Explorer
Gain clear insight into your records and how they connect. With RegWorks Record Explorer, you'll always see the full picture. Quickly understand how each record connects to related activities and information, then navigate seamlessly between them.

  • See how every record fits the bigger picture - instantly understand how the record you're viewing connects to related activities, so you're never working with information in isolation.
  • Move through a case in a single click - move intuitively between any record within the case.
  • Understand the status quickly - get clear visibility into what's been actioned and what's next, so nothing falls through the cracks.
  • Stay oriented, wherever you are - context follows you throughout the record, reducing the navigation friction of losing your place.

  • Expand your view when you need it - resize the navigation panel for extra visibility. 

     

Always know where you are 

Breadcrumb Navigation

Shows the hierarchical route the user followed to reach the current page.

  • See exactly where you are, and how you got there - breadcrumb navigation maps your position, so you're not left wondering how the record in front of you fits into the wider picture.
  • Recognise records at a glance - each level in the structure is labelled with its Record Type name, so you know instantly what you're looking at.
  • Understand how records connect - quickly see how the record you're viewing relates to other activities, giving you the fuller picture without extra digging.

 

The full story in one place

Running Log

A specialised investigatory tool that ensures transparency, accountability and legal defensibility with a structured chronological timeline that documents every action, decision and observation related to the entire case. It’s a summary that captures what’s happening, when and why, providing full context without the need to navigate to individual logs and notes.

  • See the full picture without looking for it - get complete context on a case without navigating between separate individual logs and notes.
  • Stand up to scrutiny with confidence - every interaction within a case is captured transparently, supporting accountability and legal defensibility.
  • Export what you need, when you need it - pull Running Log entries to CSV to support external investigations or reporting requirements.
  • Find what matters, fast - search and filter entries to zero-in on the relevant information without scrolling through everything.
  • Track what's important to you - configure the Running Log to capture the events that matter most for your specific business processes.
  • Designed for investigations - a specialist feature designed specifically for regulatory investigations.  

 

Even more features to explore:

Multi-section list view 

Powerful filtering, intelligent sorting, and smart pagination controls work together to reduce scrolling and boost your productivity.

Uplifted Record List card view

Navigate related records with confidence. New search, filter, and bulk action capabilities make it easier than ever to find, view, and manage the information you need - fast.

 

 

But that's not all. RegWorks v8 introduces even more innovative features including: 

  • SLA Management and Stop Clocks 
  • Sensitive Data Tagging and Masking 
  • Dashboard Widget Filtering 
  • Solution Viewer 
  • Configuration Versioning 

Contact our team to find out more.