Victorian Disability Worker Commission to strengthen regulatory oversight with Objective RegWorks

Since the Disability Worker Regulation Scheme started on 1 July 2020, the Victorian Disability Worker Commission and Disability Worker Registration Board of Victoria have operated to protect people with disability and build a stronger, safer disability sector.

The Commission’s role is to regulate disability workers providing services to people with disability in Victoria to minimise harm, increase the quality of disability services provided by workers, and support service users to choose high quality, safe workers. 

Aging systems need replacing 

Faced with a Case Management System (CMS) nearing end-of-life , the Commission went to market looking to replace it with a modern, fit-for-purpose regulatory system. 

The Commission currently relies on the legacy CMS to deliver and manage core regulatory functions such as: 

• managing disability worker compliance, including complaints
• registration of disability workers and registration renewal
• maintaining a public register of disability workers and prohibition orders.

A modern solution for a vital mission

After a competitive tender process, Objective RegWorks was selected to best meet VDWC’s operational, strategic, and legislative requirements. 

RegWorks is a modern Software-as-a-Service (SaaS) solution for regulators, delivered faster, with unparalleled regulatory specialisation. Built based on 30 years of regulatory experience, RegWorks is designed to support regulators in managing compliance, enforcement, licensing, and other core regulatory functions.

RegWorks will provide the Commission with an optimised, intelligence-led, cloud-based solution designed for its specific regulatory needs. It will enable the Commission to fast-track ROI with innovation, efficiency and expansion for future needs. 

RegWorks comprehensive reporting capabilities provide tailored insights into regulatory activities. These insights will allow the Commission to identify trends, allocate resources effectively, and make informed decisions that enhance transparency and accountability. 

“The work of the Victorian Disability Worker Commission is vital in protecting and supporting some of our most vulnerable community members,” said Kirsty Dusting, Global VP, Objective Regulatory Solutions. “Establishing reliable and fit for purpose systems is an integral part of how the Commission can meet the demands of fulfilling its obligations immediately and be adaptable to future needs. We’re proud to partner with them on this important project and to provide the regulatory technology foundation that will help them continue delivering for the Victorians they protect.”

Supporting every step of the regulatory lifecycle

The Commission seeks to prevent, minimise, or avoid harms of concern and deliver on its desired regulatory outcomes. RegWorks will enhance efficiency through improvements in registrations, monitoring complaints, supporting compliance, notifications and enforcement processes. 

The Commission will benefit from a specialised regulatory solution that enables:

• Seamless integration with Service Victoria online forms
• Processing and renewal of disability worker applications
• Public complaint submission for both registered and unregistered workers
• Processing of complaints and notifications
• Investigation management
• Real-time publishing to the Public Register
• Secure document management and sharing

A trusted partner for public sector transformation

With almost 30 years of experience delivering regulatory solutions, Objective is proud to support the Commission on this important transformation. The implementation of Objective RegWorks will not only meet the Commission’s immediate operational needs but also lay the foundation for future needs.