Local Government

Increase transparency, improve process management and deliver service excellence to your community

As a local authority, you are facing increasing pressures to deliver a multitude of quality services and facilities to your local community, more efficiently and effectively, and with comparatively fewer resources at your disposal than ever before. All whilst adhering to a growing raft of legislative drivers, including the National Indicators, Duty to Involve and Digital Britain, which require you to engage more effectively with citizens, enabling them to comment on key policy and community issues.

Existing legacies of paper records and ever increasing volumes of electronic information present new challenges in maintaining a holistic view of a council. Traditionally individual departments have maintained independent business processes, creating and owning a variety of content, stored in information silos. A lack of transparency and collaboration between different functional areas makes it difficult for staff to make informed decisions.

In order for your council to run more effectively, you need to increase transparency, share information and improve process management between different departments, whilst empowering the general public to have their say on local policy and community matters. 

Our solutions are used by hundreds of local councils to successfully engage with local citizens, to control and use information to enhance the delivery of services to the community and drive efficiency improvements through the streamlining of applications, enquiries and cases.

For more information about our Community and Collaboration solutions for local government, read about uCreate and uEngage.