Position Overview

The Development Project Manager is responsible leading complex software development projects, delivering new products and features for release and supporting existing customers. You will also have responsibility for the management and personal development of a diverse team of 8 to 10 developers, technical writers and user experience experts.

Company Overview

At Objective we develop and implement world-class Enterprise Content Management (ECM) software that helps enterprises of all sizes secure, manage and process their unstructured information. Our business model results in dedicated long term customer relationships which provide vital feedback for on going enhancements to the product. Our people are paramount to driving our continuing success.

We recruit the best and brightest people in the industry who are passionate about their work. We aim to create an environment that allows talented people to deliver innovative technical solutions.

Objective’s server infrastructure is based on Service Oriented Architecture (SOA) principles and provides a scalable, high availability, secure and flexible deployment model. Our technical environment is Java application development, wide integration through Web Services to our Enterprise Service Bus, and increasing use of open standards and frameworks. 

Responsibilities

• Manage a team of 8-10 software engineers, technical writers and User Experience experts
• Plan, execute and successfully deliver software development projects, motivate and energise software engineers
• Provide clear goals and context for software engineers
• Work closely with our product management team to ensure that we are building the best ECM products
• Continually improve processes and implement best practice in software development
• Facilitate and contribute to technical architecture decisions

Competencies and Experience

• Minimum 5 years project management experience, leading technically complex software development projects, ideally developing commercial software
• Strong leader capable of building a highly creative and productive environment and reinforcing the Engineering culture of accountability and results orientation
• Deep understanding of software development methodologies such as Waterfall, Agile, XP
• Ability to clearly articulate technical challenges, goals and solutions
• Excellent analytical skills and the ability to work with ambiguous or loosely defined problems
• Strong sense of ownership, urgency and drive
• Demonstrated ability work under pressure and achieve stretch targets in a fast paced technical environment
• First class communication skills, great attention to detail and strong documentation skills

Technical Competencies

• Strong understanding of Java application development (Java, JSP, JavaScript, HTML), Open Source frameworks and database technology
• Knowledge of XML, Web Services and internet standards
• Broad knowledge of the software industry

Position Overview

The Chief Technology Officer is responsible for establishing and communicating Objective’s technology vision and will play an integral part in shaping the company’s strategic direction and growth. We are seeking an experienced technologist that loves technology, thrives in a collaborative environment and is driven to build great products.

Company Overview

At Objective we develop and implement world-class Enterprise Content Management (ECM) software that helps enterprises of all sizes secure, manage and process their unstructured information. Our business model results in dedicated long term customer relationships which provide vital feedback for on going enhancements to the product. Our people are paramount to driving our continuing success.

We recruit the best and brightest people in the industry who are passionate about their work. We aim to create an environment that allows talented people to deliver innovative technical solutions.

Objective’s server infrastructure is based on Service Oriented Architecture (SOA) principles and provides a scalable, high availability, secure and flexible deployment model. Our technical environment is Java application development, wide integration through Web Services to our Enterprise Service Bus, and increasing use of open standards and frameworks.

Responsibilities

• Develop, articulate, and drive Objective’s technology vision and ensure that the vision is aligned with the business strategy
• Evangelise the technology vision to customers, partners, staff and the executive team
• Engage with our customer’s senior technical executives, industry analysts and partners
• Identify, evaluate and select technology platforms
• Continually improve processes and assist to implement best practice in software development

Competencies and Experience

• Ability to interpret technology and market trends and define Objective’s technology direction to support Objective’s business strategy
• Extensive experience architecting scalable, robust, secure, multi-tiered applications
• Extensive knowledge of hardware platforms, enterprise software, open source technology, database systems, networking and security
• Strong understanding of Java application development (Java, JSP, JavaScript, HTML), Open Source frameworks, XML, WebServices, web standards and internet protocols
• Ability to clearly articulate technical challenges, goals and solutions
• Strong sense of ownership, urgency and drive. Demonstrated ability work under pressure and achieve stretch targets in a fast paced technical environment
• To be successful you will need first class interpersonal and communication skills, great attention to detail and strong documentation skills

Position Overview

The Client Executive reports directly to the General Manager, Global Services, while working closely with the Sales team and the Regional Practice Leader. The primary goal of the Client Executive is to ensure ongoing Customer Success for their assigned customers as measured by Customer Satisfaction (Referenceability), Customer Retention (USP Renewal), and Global Services Revenue Growth.

Responsibilities

Customer Satisfaction. Ensure complete customer satisfaction across region through close engagement with the customer, timely resolution of issues, and continued value creation. Identify improvements to service delivery that impact on customer satisfaction levels and liaise with key internal stakeholders to initiate ongoing improvements in service delivery.

Customer Retention. Ensure that 100% of annual USP revenues are renewed by all customers in your territory, by ensuring that the customer is receiving adequate value, support, access to available upgrades and assistance under their USP agreement from Objective.

Revenue growth. Grow the overall services revenue in your region year on year, in line with half yearly and annual revenue targets. Ensure growth is maximized through active engagement with your customer base and identification of professional services opportunities.

Account Planning. Develop and maintain the customer account strategy and plans to ensure continued value is achieved by the customer through full deployment and adoption of the Objective product set and ongoing engagement of Objective’s Global Services offerings. 

Customer Engagement. Build strong ongoing relationships with clients, at an executive level, in order to achieve high levels of customer satisfaction. Work closely with customers to determine their present and future needs, continually seeking the opportunity to participate in client's strategic business planning process.

Proposal Development. Work with the Global Services and Sales teams to develop and present high quality business proposals mapping Objective’s solutions to well understood and defined Customer business problems.

Opportunity Management. Manage and Report upon all opportunities in your territory, using SalesForce. Ensure each opportunity is managed through the opportunity cycle and the customer needs are met with regard to timeliness, quality of proposal, and outcome.

Competencies

Strong Account Management and Planning skills.  The ability to think strategically, plan, and to set and manage customer expectations with senior stake-holders and executives.

Industry Knowledge. Utilises in-depth industry knowledge to advise Objective, and customers on industry best practices and technology. Examines industry trends, emerging technologies, and market competitors to position Objective’s industry product/service offerings. Is viewed as a recognised authority on industry best practices and solutions.

Exceptional presentation skills. Presents and articulates concepts and ideas in a persuasive and comprehensible manner. Adjusts to the audience’s needs while monitoring audience understanding and reactions.

Professionalism and self management. Displays strong tenacity, drive, and energy to see things through to conclusion. Pursues increased accountability and challenge. Takes responsibility for personal development and the realisation of objectives.

Business Development. Strong business development skills, with a detailed understanding of the business development lifecycle. Ability to work collaboratively with sales management to develop great business opportunities. Collaborates with appropriate stakeholders at high levels in the client organization to define information strategies that support key business objectives.

Strong Consultancy Skills. Built through practical experience in a business consulting capacity. Thoroughly understands the customer’s business environment, practices, and core processes. Works collaboratively with customers to determine their needs and identify appropriate solutions. Builds significant, long term relationships with key customer contacts.

Judgment and Decision Making. Demonstrates balanced judgment and decisiveness when the consequences of the decision involve some risk to business results, self, or the team. Anticipates problems and obstacles before they arise and plans accordingly.

Communication. Expresses and articulates key elements of ideas or concepts (both written and verbal) in a logical, descriptive, and comprehensible manner. Anticipates reactions and responds appropriately. Probes and listens for information from others, without interrupting or judging, in order to understand underlying issues.

Knowledge Management. Strong orientation toward process and methodology. Actively pursues and champions improvements in efficiency, services, processes, and product offerings.

Strategic Awareness and Vision. An innovator and change leader. Selects the appropriate goals or strategies to work on from a range of high potential alternatives.

Intermediate skills in Microsoft Office products especially Word, Excel, PowerPoint and Outlook

Personal Attributes

Experience

• University Degree Qualified, ideally in Business and/or Technology
• Professional services background, ideally as a Senior or Principal business consultant.
• Business development experience, ideally in an account management or management capacity.
• Pipeline management, planning and forecasting experience.
• Account Management and Planning experience.
• Experience engaging at an Executive Management level.
• Experience with EDRMS industry or software is desirable