Case Study

Thurrock Council - Corporate ECM

Thurrock Council's office modernisation led to a digital document storage reinvention

For years, managing corporate documents had been left to individual business areas within Thurrock Council, a unitary authority directly east of London with 167,000 residents. However, over time this approach had become outdated and cumbersome. When Thurrock undertook a major overhaul of its physical office spaces – introducing hot-desking and mobile working – it also committed to introducing and enforcing use of a structured document management platform.

"Objective has enabled us to protect our files and meet the goals of the LGCS while helping users make the most of the  new physical and digital workplaces." Lorraine Surrey, Senior Project Manager, Thurrock Council

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  • Document culling significantly reduced disk space by 37% as well as physical copies
  • Continuous training drove cultural transformation, keeping users engaged and supported
  • A centralised, trusted information platform enabling future transformation in a governance-driven world, storing over one million documents
  • Assisting the council’s GDPR and Data Protection Act 2018 compliance work programme
  • Secure online collaboration with external partners and stakeholder