Case Study

Department of Premier and Cabinet, NSW

A paperless office, substantially reduced office space and a culture of efficiency and innovation

Leading the charge in optimising public sector performance, the NSW Department of Premier & Cabinet (DPC) has embedded a shift in the way the business of government is now conducted.

The Department achieved a paperless office, substantially reduced office space and ultimately created a culture of efficiency and innovation.

DPC processes 7,000 pieces of ministerial correspondence each year. Injecting efficiency into this process presented a significant opportunity to improve responsiveness, but required far-reaching innovation.

The DPC digitised its vast collection of paper documents and implemented a full ‘Activity Based’ working environment and electronic workflow to manage the approval of all briefs and correspondence produced by the Department.

Adaptive case management provided the flexibility, transparency and mobility DPC needed for approvals.

This, together with a comprehensive change management program engaged users, including senior executives, with enthusiasm.

All documents approvals including Briefs and ministerial correspondence are now conducted electronically, without circulating paper copies.

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  • Efficiency: 3x improvement in approval time for Departmental Briefs
  • Transparency: Visibility of each step in the approval process plus extensive data collected
  • Continuous Improvement: Transparency of process promotes process improvements
  • Innovation as Culture: Staff pro-actively identify opportunities for process automation
  • Governance: Every piece of information and every process is managed according to sound governance principles and policy
  • Reduced Costs: Printing reduced by 80%, onsite storage reduced by 65%+