Case Study

City of Darebin

Delivering high-value services to stakeholders

An audit of the City of Darebin’s information management practices in 2000 identified the need to improve existing processes to enable the Council to perform more effectively and efficiently.

The Council realised that they had to develop a longterm information management strategy and make significant changes to information management practices if they wanted to continue providing valuable services to the Darebin community.

Darebin is one of the largest, most diverse communities in Victoria. City of Darebin stretches 53 square kilometres from Melbourne’s inner northern suburbs of Northcote and Fairfield out to Reservoir and Bundoora. Darebin has over 55,000 properties, including 55,253 residences and 4,727 commercial/industrial properties.

The City of Darebin implemented Objective ECM to transition to an electronic office, underpin its knowledge management strategy and support its the total customer interface.

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  • Improved productivity
  • Increased accountability and transparency
  • Improved business processes
  • Retention of corporate knowledge
  • Staff collaboration
  • Improved transparency and accountability