Services and Support Brief

Platinum Program - technical support and professional services for peak performance

A program that supports your business; its people and its processes, as well as your software

Increase the value of your Objective ECM solution. Gain long term benefits through a program that supports not only your software, but also your business, its people and its processes.

The Platinum Program amalgamates Objective’s proven programs of Objective Optimise and Consulting Services Program then enhances these with Engineering Level and Developer Support, giving customers the most intimate and direct relationship with key departments within Objective.

Customers that qualify to the Platinum Program report a greater return on their investment in Objective ECM; through higher system availability, greater user adoption and improved system performance.

DOWNLOAD

 

BUSINESS BENEFITS

  • Return on investment by constantly reviewing and refining your business outcomes
  • Streamlined engagement with dedicated technical resources and assigned Objective executives
  • Guaranteed best practice and user adoption through user usage monitoring, reporting and reviewing
  • System stability through regular preventative maintenance
  • System performance enhanced by system monitoring, detailed log analysis, system tuning and forward planning
  • Development input to contribute to the solution strategy and roadmap