Driving Digital Transformation - Part 3: Platforms

The mechanics of Digital Transformation


The term ‘digital transformation’ (DT) has become pervasive throughout our business language. As a methodology, most organisations would agree it was intended to be an overarching term that offers direction for achieving better operational efficiency throughout the organisation including how we more effectively interact with citizens, customers, partners and other key stakeholders.

In this three part series we look at the primary elements that make up the framework of digital transformation, namely, people, process and platforms. Part one focused on people, and part two  on process. In part three we round it out by focusing on platforms. Like an engine in a car that uses fuel to produce energy platforms and technology use solutions and applications to drive business goals and objectives.

Platforms – The mechanics of Digital Transformation

In our digitally driven economy it’s unlikely that one single platform can provide a solution for achieving digital transformation across an organisation. Councils for example, might have an ERP system for billing, a property and ratings systems and even a CRM from separate vendors. What is consistent, irrespective of the number of systems in play, is that managing information in this disparate ecosystem efficiently is critical to achieving successful outcomes. Looking back at section one, people, for example, information created by a citizen via an app might in turn initiate an automated business process which drives an outcome without manual handling of the same data.

Placing information management at the heart of DT means seamless access to accurate, relevant and in-contextual information that respects policy and governance rules. Furthermore, the information should be transformational i.e. it should be served up from a single interface such as through Microsoft’s productivity suite, Office 365, for example. And of course, information governance shouldn’t take any effort on the users’ part. It should simply be transparent “in the background” so that users can focus on the value add tasks of the organisation.

Another important aspect to digital transformation is the empowerment of the organisations to easily collaborate with external parties such citizens and contractors - think mobility and other web form or online applications. File sharing is another example of DT that is starting to change the way we do business. The challenge is that sharing information, particularly if it contains sensitive information, can introduce risk to the organisation and impact governance. Introducing platforms that extend your organisations EDRMS governance through the file share platform provides confidence to your users that they can perform their tasks even with external parties without risk to the organisation.


There are many more components surrounding Digital Transformation and each organisation’s journey will be by nature unique. This means there’s no one-fits-all solution to achieving a successful DT project. What is consistent across organisations is the understanding that information drives the journey and more importantly that a solid governance framework is critical as it impacts the people, process and platforms of the organisation.


Stephen Duncan, Product Marketing Manager, ECM

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From the author: Stephen Duncan