Organisations have specialised requirements for correspondence processing, ensuring correspondence is managed according to its priority, with quality standard and appropriate approval cycles.

Receiving correspondence through traditional methods including fax, letter and pamphlet forms, as well as online through email, web forms and more recently Facebook and Twitter, Objective Correspondence Management provides a pre-configured solution facilitating:

• Capture
• Delegation
• Research
• Response drafting
• Escalating
• Despatch
• Tracking and reporting 

Underpinned by the Objective Enterprise Content Management platform, your organisation can maintain transparency and auditability with documents. The complete process is controlled under compliant records management practices.

Leveraging Objective Correspondence Management, organisations can establish a low risk, proven best practice approach to correspondence processing. The solution can be tuned and personalised for your organisation's needs and further extended should your correspondence needs change over time.