Organisations have specialised requirements for correspondence processing, ensuring correspondence is managed according to its priority, with quality standard and appropriate approval cycles.

Receiving correspondence through traditional methods including fax, letter and pamphlet forms, as well as online through email, web forms and more recently Facebook and Twitter, Objective Correspondence Management provides a pre-configured solution facilitating:

• Capture
• Delegation
• Research
• Response drafting
• Escalating
• Despatch
• Tracking and reporting 

Underpinned by the Objective Enterprise Content Management platform, your organisation can maintain transparency and auditability with documents. The complete process is controlled under compliant records management practices.

Leveraging Objective Correspondence Management, organisations can establish a low risk, proven best practice approach to correspondence processing. The solution can be tuned and personalised for your organisation's needs and further extended should your correspondence needs change over time.

• A consistent entry point for correspondence management, regardless of how it is received
• Utilise search to uncover previous responses to similar correspondence
• Visibility of original correspondence received and evidence used to formulate a response, all captured as part of the process
• Real time response location and status reporting to cater for escalation when required
• Reduction in the physical costs of transporting response packets across the agency, especially via external couriers
• Set service levels for correspondence, then measure and manage to these service levels
• Reporting to facilitate management of the correspondence process 
• Lower organisational risk through secure management of sensitive correspondence (for example human resources related)
• Transparent records compliance and information disclosure capability inbuilt, meeting legislative compliance
• Support different processes for varying types of correspondence