ANZ Digital Maturity Report
This survey report features the key challenges councils face with digital reform but also reveals the true opportunity and value of a citizen-centric digital local government.
Provide service excellence by empowering your staff through content
Increase efficiency, improve quality and transparency of local council processes - from development applications to service request forms and HR on-boarding; digitally transform the management of tasks, approvals and responses.
Best-practice - leverage 30 years industry experience by adopting preconfigured, robust best-practice applications.
Deploy business improvement initiatives across the business and in the field with confidence - knowing that each stage and process task is tracked for reporting and auditability through a series of comprehensive dashboards.
Use these insights - to promote your business improvements to executive engagement, pinpoint potential bottlenecks, benchmark individual workflows and promote pro-active change programs.
Empower business managers to be self-reliant - by enabling them to create and optimise business improvement process quickly with the use of a drop and drag technology that requires minimal training.
Powerful workflow tools - allow your teams to manage the most complex processes including external collaboration and multiple approvals.
Drive initiatives with confidence
Automate manual tasks
Significantly reduce the number of hours spent manually processing tasks.
Reduce approval time
Reduce the process approval time from weeks to days and in some cases hours.
Increase visibility
Increase business process visibility to ensure they meet response times.
Empower innovation
Empower managers and staff to innovate while ensuring governance is always respected.
Enhance and streamline the intersection of people, content and processes for just about any use case.
Asset Management
Digitally transform Asset Management to improve accuracy and streamline resource allocation, tracking and audibility.
Human Resources
Streamline the on-boarding process to ensure accuracy and ensure staff off-boarding is smooth and meets council deadlines.
Planning & Building Consent
Increase accuracy, decrease overheads and turnaround the DA Planning Application process by digitalising the submission, assessment and approval stages.
Online customer services
Optimise customer service by digitising the back-end processes of your online service forms.
Council MergersCouncil Mergers / Shared Services
Transition with confidence by enabling business processes to remain unaffected and information securely shared between organisations.
Correspondence Management
Reduce the turnaround time, increase quality and ensure governance by digitising the capture, processing and approval stages of council correspondence.
This survey report features the key challenges councils face with digital reform but also reveals the true opportunity and value of a citizen-centric digital local government.
Good governance and the alignment of policies, people, processes and platforms enables an innovative government to deliver the services expected by citizens and customers.
Read how top-performing councils are transforming service delivery with good information governance.
Powering Transformation with Information
Capitalise on the value of consolidation, integration, automation and collaboration of your information.
An AIIM Industry Paper
Good governance and the alignment of policies, people, processes and platforms enables an innovative government to deliver the services expected by citizens and customers.
Transforming manual, content-driven processes into a digital reality.
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Read More >>Our products support local government business processes and are used by more than 250 local government organisations worldwide.
Our extensive local government project experience means all of our consultants have a thorough understanding of local council processes.
Our technology integrates with key applications used by councils and semi-proprietary systems. We have experience integrating with ERP and Financial systems, GIS and LIS systems, Human Resources and Payroll systems.
We're committed to local government. We will continue to develop, evolve and deliver solutions to the public sector and regulated industries.
Migration from legacy ECM or Document Management Systems is easy. We have experience assisting customers migrate from: Technology One ECM, Lotus Notes and Domino.doc, OpenText eDocs, Dataworks, HP TRIM and many more.
